AFD Software - Address Management Solutions
- Manual

INTRODUCTION & INSTALLATION

Introduction

Copyright

Installation

Registration

Technical Support

The AFD range of software is carefully designed to be easy to use, and trouble free. Every product goes through an intensive testing process on every operating system we support. It is a credit to the team who develop and maintain AFD products that they work "out of the box" in tens of thousands of installations, and we receive surprisingly few customer support requests.

Nevertheless, customers do occasionally have difficulties with new or complex installations, new programming projects - or as a result of system damage such as virus attacks: so AFD has provided a friendly, efficient Technical Support service to ensure that everyone can get the maximum benefit from their AFD system.

AFD Technical Support is a free, unlimited service for everyone who is evaluating or using our products. Our team will help you with any aspect of the installation, configuration, programming or use of any of the AFD range of software. We'll even do our best to help and advise with difficulties you're having with software not our own - so long as it relates to the use of an AFD product.

Unfortunately, we cannot help with other hardware or software products.

The HelpDesk is manned Monday - Friday 8:30am to 5:30pm each weekday except holidays:

1.

Email Support is the best and first-choice method of support. Our support engineers will respond to an email within a few minutes - and certainly our aim is to reply within one hour of receipt. You can email us at support@afd.co.uk or from our web site support page using our "Ask the HelpDesk" page which gives us most of the information we need before we respond, thus helping us to direct your enquiry to the correct support engineer. Email is also monitored outside normal office hours, each evening after 9:00pm and on holidays and at weekends (except Christmas Day) after 10:00am, 4:00pm and 9:00pm.

2. Telephone Support. Call our HelpDesk (Mon - Fri 8:30am to 5:30pm) on 01624 811712 to speak directly to one of our product experts. 

We won't waste your time and money in a hold system: if all our operators are busy you will be transferred to our purpose built call-handling system. Please leave a message giving as many details of your problem as possible, plus your name, telephone number and product serial number if you have one. One of our qualified engineers will aim to return your call within 15 minutes - but no later than within the hour at exceptionally busy times.

Data & Data Updates

Any Questions? Call now on 01624 811711
  Manual Contents
  
INTRODUCTION & INSTALLATION


OVERVIEW


FIND BOX & LOOKUP




RESULTS LIST


SEARCH TAB


RESULTS TAB


MORE TAB


LABEL TAB


MAP TAB




NEAREST TAB







CENSATION TAB








DX


AFD REFINER


ROBOT


OTHER METHODS OF TRANSFERRING ADDRESSES




MAILING LABELS


COMPACT VIEW


OTHER FEATURES


POSTCODE PLUS FOR DOS



PROGRAMMING WITH POSTCODE PLUS


Appendix